FAQ

How long does it take to process and ship my order?

We strive to dispatch all orders within 1-2 business days. Once shipped, domestic orders typically arrive within 2-5 business days, while larger shipments may take up to 7 business days.

What if my tracking shows ‘delivered’ but I haven’t received my order?

Sometimes, shipping carriers mark packages as delivered before they actually arrive. If this happens, please wait 24 hours and check with neighbors or your local post office. If the package is still missing, contact us, and we’ll assist you.

Do you ship internationally?

Yes, we offer worldwide shipping! Delivery times vary depending on location, typically ranging from 15-21 business days. Customs fees may apply, and it’s the buyer’s responsibility to handle any import duties.

What if my package arrives damaged or is missing items?

We’re happy to help if your order is damaged or incomplete. Send us a photo of the packaging and affected items within 7 days, and we’ll arrange a replacement or refund.

Do you offer refunds or returns?

If you’re not completely satisfied with your purchase, contact us within a reasonable timeframe. We offer refunds or replacements depending on the issue. Please note that certain perishable items may not be eligible for return.

Are your products all-natural?

Yes! We use only high-quality, natural ingredients without artificial additives, ensuring authentic flavors and premium taste.

How should I store the products for maximum freshness?

To preserve quality, store in a cool, dry place away from direct sunlight. For oils and spices, reseal the packaging tightly after use.

Do your products contain allergens?

While our products are free from most common allergens, they are processed in a facility that may handle nuts, soy, or gluten. Please check the product labels for details.

Are your products suitable for vegans?

Absolutely! Our Sichuan pepper products and seasonings are plant-based and suitable for a vegan diet.

How long do your products stay fresh?

Our spices and oils have a long shelf life when stored properly. Check the packaging for specific expiration dates, but we recommend using them within a year for the best flavor.

What makes Sichuan pepper unique?

Unlike regular black pepper, Sichuan pepper has a citrusy, floral aroma and creates a signature tingling sensation on the tongue, known as ‘málà.’ It’s a key ingredient in authentic Sichuan cuisine.

Does Sichuan pepper taste spicy?

Sichuan pepper doesn’t have a fiery heat like chili peppers. Instead, it provides a numbing, tingling effect that enhances flavors and balances spicy dishes.

How can I use Sichuan pepper in cooking?

It’s incredibly versatile! Use it whole, ground, or infused in oil for stir-fries, soups, marinades, or even creative drinks and desserts. Light toasting before grinding enhances its aroma.

Why does my Sichuan pepper taste slightly different from previous batches?

Sichuan pepper is a natural crop, and slight variations in flavor and aroma occur due to seasonal and regional differences. However, we ensure every batch meets our quality standards.

Is Sichuan pepper safe to eat?

Yes! It has been used in traditional cooking for centuries. However, as with any spice, use in moderation to enjoy its effects without overpowering your dish.

Have more questions? Feel free to reach out to us—we’re happy to help! 😊